Privacy Policy – How Pak Rummy Handles Your Data

Pak Rummy is committed to protecting the privacy of every player who registers and uses our platform. This Privacy Policy sets out in clear, plain language exactly what personal information we collect from you, why we collect it, how we use it, who we may share it with, and what choices and rights you have as a user based in Pakistan.

By creating a Pak Rummy account or using any feature of our platform — whether through the website or the Android app — you confirm that you have read this policy and understand how your personal data is handled. If you do not agree with any part of this policy, you should not register an account or use the platform.

This policy applies to all personal data processed by Pak Rummy in connection with your use of the platform, including data collected during registration, during normal gameplay, during deposit and withdrawal transactions, and through your interactions with our support team.

We collect different categories of personal data depending on how you interact with the Pak Rummy platform. The main categories are as follows:

• Registration Data: When you create an account, we collect your name, date of birth, mobile number, and any username or display name you choose. This information is required to set up and identify your account.
• Identity Verification Data: To comply with our internal verification requirements and prevent fraud, we may request a copy of a government-issued ID such as a CNIC, passport, or driving licence. This data is used solely for identity verification and is stored securely.
• Payment Data: When you make a deposit or request a withdrawal, we collect transaction reference numbers, payment method details (such as your JazzCash or Easypaisa account number), and PKR transaction amounts. Full card or wallet credentials are never stored on our servers — payment processing is handled by our verified payment partners.
• Device & Technical Data: We automatically collect information about the device you use to access Pak Rummy, including your IP address, device type, operating system, browser type, and session timestamps. This data helps us detect fraud, maintain platform security, and improve performance.
• Gameplay Data: Records of your gaming activity, including games played, wagers placed in PKR, wins and losses, and bonus usage, are stored as part of your account history. This data is used to calculate VIP tier progress, process withdrawals correctly, and investigate any disputes.
• Communication Data: If you contact our support team via live chat or email, records of those communications are stored so our team can follow up and maintain a consistent support history for your account.

The personal data Pak Rummy collects is used for the following specific purposes:

We do not use your personal data for any purpose not listed above without first obtaining your explicit consent or updating this policy to reflect the new purpose.

All financial transactions on Pak Rummy are conducted in Pakistani Rupees (PKR). When you make a deposit via JazzCash, Easypaisa, Raast, bank transfer, or card, the actual payment processing is handled by our verified payment service partners. Pak Rummy does not store your full payment credentials — we only retain the information necessary to verify that a transaction was completed and to match it to your account.

Transaction records — including deposit amounts, withdrawal requests, dates, and payment method references — are retained as part of your account history. This data is necessary for:

• Processing your withdrawal requests correctly and returning funds to the same payment method used for deposits.
• Investigating transaction disputes or payment delays reported by you or flagged by our fraud detection systems.
• Ensuring compliance with our internal anti-fraud and anti-money-laundering procedures.

Pak Rummy does not sell or trade your personal data to external parties for their own commercial use. Data may be shared with the following categories of third parties only to the extent necessary to operate the platform:

• Payment Processors: JazzCash, Easypaisa, Raast, and other payment service providers receive the minimum data required to process your deposit or withdrawal transaction in PKR.
• Fraud Prevention Services: We work with specialist fraud detection partners who analyse device and transaction data to identify suspicious activity. Data shared with these partners is used solely for security purposes.
• Game Content Providers: Some games on the Pak Rummy platform are supplied by third-party game studios. These providers may receive anonymised session data to support game performance and fairness monitoring. They do not receive your name, contact details, or payment information.
• Technical Infrastructure Partners: Hosting, cloud storage, and content delivery partners who process data on our behalf under strict data processing agreements. These partners are not permitted to use your data for any purpose other than delivering the services we have contracted them for.

Any third party that receives data from Pak Rummy is required to handle it in accordance with applicable data protection standards and may not use it beyond the specific purpose for which it was shared.

The Pak Rummy website uses cookies and similar technologies to make the platform function correctly, remember your preferences, and understand how players use different parts of the site. Cookies are small text files stored on your device when you visit the website.

We use the following categories of cookies:

• Essential Cookies: Required for the platform to function. These include cookies that keep you logged in during a session, remember your language preferences, and maintain your account state. These cannot be disabled without affecting platform functionality.
• Analytics Cookies: Help us understand how players navigate the platform — which pages are visited most, where sessions typically end, and how long players spend on different sections. This data is aggregated and not linked to individual identifiable users.
• Preference Cookies: Remember settings you have applied, such as game display preferences or notification choices, so you do not need to reapply them each time you visit.

You can manage or disable non-essential cookies through your browser settings. Disabling essential cookies may prevent parts of the Pak Rummy platform from working correctly.

Pak Rummy retains your personal data for as long as your account remains active and for a defined period after account closure. The specific retention periods for different categories of data are as follows:

• Account and Registration Data: Retained for the duration of your account and for up to five years after account closure, to support the resolution of any disputes or enquiries that arise after closure.
• Payment and Transaction Records: Retained for a minimum of five years from the date of each transaction in line with standard financial record-keeping practices.
• Identity Verification Documents: Retained for the period required to complete verification and for a defined period afterward to support any retrospective fraud investigations. Documents are securely deleted once retention requirements are met.
• Communication Records: Support tickets and chat logs are retained for up to two years from the date of the interaction.
• Device and Technical Data: Retained for up to 12 months from the date of collection for fraud analysis purposes, then aggregated or deleted.

Pak Rummy takes the security of your personal data seriously and implements technical and organisational measures appropriate to the sensitivity of the data we hold. The key security measures in place include:

• SSL/TLS encryption on all data transmitted between your device and the Pak Rummy platform, ensuring that your account credentials and payment data cannot be intercepted in transit.
• Encrypted storage for sensitive personal data including identity verification documents and payment references. Data at rest is stored using industry-standard encryption protocols.
• Access controls that restrict internal access to personal data to only those staff members who need it to perform their specific role. Support staff, for example, can access account data relevant to resolving your query but cannot access your full payment credentials.
• Automated fraud detection systems that monitor account activity and flag unusual patterns — such as logins from unfamiliar locations or unusual transaction sequences — for review by our security team.
• Regular internal reviews of data security practices to identify and address vulnerabilities before they can be exploited.

While Pak Rummy takes all reasonable steps to protect your data, no platform can guarantee absolute security. You also play a role in keeping your account secure — use a strong, unique password and never share your login credentials with anyone.

As a Pak Rummy player, you have the following rights in relation to your personal data. To exercise any of these rights, contact our support team at [email protected] with your account details and a description of your request.

Pak Rummy is strictly an adults-only platform. No person under the age of 18 is permitted to register an account or use any feature of the platform. We do not knowingly collect personal data from individuals under 18 years of age.

If we discover or have reasonable grounds to believe that a registered account belongs to a person under 18, that account will be suspended immediately. Any deposits made will be returned to the original payment method after identity verification, and all gameplay activity will be voided. We may request age verification documents at any point during a player's use of the platform.

Parents and guardians are encouraged to use available parental controls on devices to prevent underage access to online gaming platforms. If you believe a minor has registered a Pak Rummy account, contact our support team immediately so the account can be reviewed and closed.

Pak Rummy may send you promotional communications about bonuses, new games, PSL season special offers, or other platform updates. We will only send marketing communications if you have opted in during registration or subsequently through your account settings.

Marketing messages may be sent via SMS to your registered mobile number or through in-platform notifications. We do not send unsolicited marketing emails or messages to players who have not opted in.

You can opt out of marketing communications at any time by:

• Updating your communication preferences in your account settings.
• Contacting our support team at [email protected] and requesting removal from marketing lists.
• Replying STOP to any SMS marketing message you receive from us.

Opting out of marketing communications does not affect the delivery of transactional messages — such as deposit confirmations, withdrawal updates, or important account notices — which are sent regardless of your marketing preferences because they are necessary for operating your account.

Pak Rummy may update this Privacy Policy from time to time to reflect changes in our data practices, platform features, or applicable standards. When we make material changes, we will update the "Last Updated" date at the top of this page. For significant changes that affect how we process your data in a meaningful way, we will notify active players through in-platform notifications or registered contact details.

Your continued use of the Pak Rummy platform after an updated Privacy Policy is published constitutes your acceptance of the revised terms. We recommend checking this page periodically so you are always aware of how your data is being handled.

If you have any questions about this Privacy Policy, want to exercise any of your data rights, or have a concern about how your personal information is being handled, please get in touch with our support team. We aim to respond to all privacy-related enquiries within five working days.

You can reach us through the live chat feature on the platform or by email:

When contacting us about a data request, please include your registered username or mobile number so we can locate your account and process your request efficiently.